Privacy policy

This Privacy Policy describes how the website fragolous.com collects, uses, discloses, and protects your Personal Information when you visit or make a purchase on our website.

1. Collection of Personal Information

1.1 Device Information

Examples: browser type and version, IP address, time zone, cookies, pages visited, and site interactions.
Purpose: to ensure proper functioning and optimization of the website.
Source: automatically collected via cookies, logs, web beacons, and other technologies.
Sharing: with the processor Shopify.

1.2 Order Information

Examples: name, billing and shipping address, email, phone number, payment information.
Purpose: to process and deliver orders, communicate with the customer, and prevent fraud.
Source: provided by the customer.
Sharing: with Shopify and shipping carriers.

1.3 Customer Support

Examples: name, email, phone number.
Purpose: to provide support and respond to inquiries.
Source: provided by the customer.
Sharing: with CRM and marketing tools.

2. Minors

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children. Parents or guardians may contact us to request data removal.

3. How We Use Personal Information

  • Service delivery: processing orders, shipping, account management, and communication.

  • Marketing: sending promotions via email, SMS, or personalized ads (with consent).

  • Security: fraud detection and prevention.

  • Continuous improvement: analysis and feedback to enhance our services.

4. Information Disclosure

We may disclose data:

  • To service providers (such as Shopify, carriers, email marketing, etc.)

  • To legal authorities when required

  • In the context of mergers or acquisitions

  • With your consent, for advertising and social media purposes

5. Behavioral Advertising

We use cookies and similar technologies to display ads based on your interests. We use services such as:

You can opt out of:

6. Legal Basis for Data Processing

If you are a resident of the European Economic Area (EEA), legal bases include:

  • Consent

  • Contract performance

  • Legal obligations

  • Legitimate interests (e.g., marketing, security)

7. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer period is required by law. You may request deletion at any time.

8. Data Security

We implement technical and organizational security measures. However, no system is 100% secure. Avoid sharing sensitive data over unprotected channels.

9. Automated Decision-Making

We do not perform automated decision-making that has significant legal effects on users. Shopify may use automated anti-fraud systems with limited impact (e.g., temporary IP blocking).

10. Cookies

What are cookies?
Cookies are small text files stored on your device. They allow us to recognize your browser and remember your browsing preferences.

We use cookies and similar technologies to:

  • Improve site functionality

  • Remember user preferences

  • Analyze traffic and performance

  • Personalize content and advertisements

Types of cookies used:

  • Essential: required for the website to function. Do not require consent.

  • Analytics: help measure and improve site performance. Require consent.

  • Functional: remember preferences like language or location. Require consent.

  • Advertising/Marketing: used to display relevant ads and limit repetition. Require consent.

Consent
Except for essential cookies, we only use cookies with your prior consent, obtained via the cookie banner displayed on your first visit. You can manage or withdraw your consent at any time in the [Cookie Settings] or via your browser.

More information on Shopify cookies: Shopify Cookies Policy

11. Data Subject Rights

You have the right to:

  • Access

  • Rectification

  • Erasure

  • Data portability

  • Objection and restriction

  • Withdraw consent

To exercise these rights, please contact us using the details provided below.

12. "Do Not Track" Signal

Some browsers send "Do Not Track" signals. We do not currently alter our data collection practices in response to these signals.

13. International Data Transfers

Your data may be transferred and processed outside the European Union, including in the United States and Canada, when we use services such as Shopify, Meta, or Google. We ensure such transfers comply with the GDPR by using appropriate legal mechanisms such as Standard Contractual Clauses.

14. Third-Party Websites

We may provide links to external websites. We are not responsible for their privacy practices. We recommend reviewing their respective privacy policies.

15. Changes to This Policy

We reserve the right to update this Policy. The latest version will always be published on this site with the revision date.

16. Contact

For more information about our privacy practices, if you have questions, or if you wish to file a complaint, please contact us via:

Email: info@fragolous.com
Address: Rua Rainha Santa Isabel Nº200, 3700-552 Arrifana, Santa Maria da Feira, Portugal
VAT ID: 509909396